Country Head: Knowlarity Communications
Shantanu Mathur is currently Country Head at Knowlarity where he is driving the business strategies for growth. Previously, he had co-founded Smartwards in 2012 which aimed to help retailers drive better customer engagement. Smartwards was acquired by Knowlarity in early 2016. An MBA graduate from Dartmouth College, he is also managing director of few incubation centres providing consultation to various businesses.
He worked in global markets in USA and UK for 4 years at Capital One and Bain Consultancy respectively. He managed multiple roles focussed towards growth strategies through new product developments and managing a marketing strategy team. He passed out of IIT Delhi as a Mechanical Engineer.
Organizations and businesses that deliver a superior customer experience are thriving, because customers expect their interactions with companies to meet and even exceed their expectations. Customers reward the organizations and businesses that deliver the best customer experience with loyalty and advocacy. This means that businesses and organizations must be experts in customer experience management by […]