KT Prasad

Country Sales Director, India: Zendesk

KT is the Country Sales Director for Zendesk, India. In this role, KT is responsible for Business growth and focused on helping customers transform their customer service to meaningful customer engagement with beautifully simple solutions.

KT has over 20 years of management experience in software and services industry. He started in his role 26th September 2016.

Prior joining Zendesk, KT was the General Manager with Hewlett-Packard Enterprise responsible for Microsoft Business Applications, Asia Pacific and Japan. He was responsible for delivering Microsoft based business applications such Dynamics CRM and Dynamics Axapta and leading HPE’s Enterprise Cloud Solutions strategy for Microsoft applications. He was focused on the balanced objectives of driving customer satisfaction, improving integration across business units, addressing the unique technology needs of customers, and growing the business in the region.

Prior to HPE, KT spent time with Adea, PSI Data Systems and Agilisys (formerly known as netdecisions) where he played various leadership roles.

KT has Bachelor of Engineering (Mechanical) from the Karnatak University.

My Sessions

Customer Experience (CX): Creating exceptional Customer Experience that endures across channels with CX disciplines and Tech tools

Trinity: Taj Vivanta

Organizations and businesses that deliver a superior customer experience are thriving, because customers expect their interactions with companies to meet and even exceed their expectations. Customers reward the organizations and businesses that deliver the best customer experience with loyalty and advocacy. This means that businesses and organizations must be experts in customer experience management by […]